Shipping policy

How do you keep Somaya Life™ cold during shipment?‍

Somaya Life will arrive with an ice pack to prevent exposure to extreme heat during transit. It is normal for the ice packs to be melted and even warm on arrival. Don't fret. The ice packs have protected the product during shipment but please remember to refrigerate upon arrival.‍

What is the average shipping time?

Typically all orders are shipping within 24 business hours. Transit/delivery time varies depending on the the location of the buyer. Local orders usually take about 1-2 business days to arrive.

My order hasn’t arrived. Now what?

We track every order and give you an ETA. If the order hasn’t arrived by the expected delivery date, contact us. If lost, we can ship a replacement or contact the delivery company on your behalf. 

My order arrived damaged. What should I do?

In most cases, we can replace the item and take the claim to the delivery company on your behalf.